NIELSEN, Per. Provider Sophistication Versus User Simplicity: European Servicing Througli Bridging the Gap. IASSIST Quarterly, [S. l.], v. 15, n. 3-4, p. 20, 1992. DOI: 10.29173/iq165. Disponível em: https://iassistquarterly.com/index.php/iassist/article/view/165. Acesso em: 3 jul. 2024.